Do you have a physical store where I can personally view your products?While we don't have a physical store, we warmly welcome you to visit our home studio in Singapore for a personal viewing of our products. To ensure that we can provide you with the best experience, please kindly schedule an appointment in advance as we're unable to accommodate walk-ins. We look forward to meeting you!
What type of materials are used in your fine jewelry?We believe that life's finest treasures originate from nature itself. That is why our jewelry exclusively features rare and exquisite natural colorstones, sourced from reputable origins, and left completely untreated unless otherwise specified. Note : Untreated gemstones can significantly impact their value compared to treated stones. The origin of ruby, sapphire, and emerald, known as the "big three gems," can greatly affect their appraisal and market price. Our jewelry is meticulously crafted using 18k solid materials and exceptional craftsmanship, ensuring high quality. Our mission is simple: to create elegant and timeless jewelry that is unique and perfect for romantic gifts. We take pride in the preciousness of our pieces, hoping they will be cherished for generations. As a company, we are dedicated to supporting the jewelry industry in Singapore and Myanmar. Our jewelry is crafted in both locations, leveraging the best each has to offer.
What is your return or exchange policy?The return criteria are comprised of requirements. Online purchases can be returned or exchanged within a specified period, but customized or reserved items, in-person purchases, and changing one's mind after the return period are not eligible for returns or exchanges. Time-Frame Contact us within: 3 days of delivery Ship items back within: 7 days of delivery. Conditions of return Return must be requested within 7 days of shipment. We paid the original shipping fee and the buyer is responsible for return shipping charges. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refund Process After we have received your returned items and verified that your goods are in original condition, we process refunds within just 1-2 business days upon receipt of your return. We will refund the entire original purchase amount of the item via the same method of payment used in the original purchase. Orders paid by Paypal/VISA will have transfer fees deducted and the international exchange rate at the time of purchase will affect the total amount you will receive. Trade-In Policy Burma Jars doesn't implement any trade-in policy.
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Can you provide certificates of authenticity for your gemstones?Many of our jewelry pieces come with gemological certificates from independent labs. In cases where a certificate is not included, you have the option to obtain one from a reputable gemological laboratory of your choice, at your own expense. Rest assured, all our natural gemstones are untreated unless explicitly stated otherwise. We are a registered wholesale and retail supplier of natural gemstones and jewelry based in Singapore. Our commitment is to provide genuine products, ensuring that all items on our online store are 100% authentic. Our invoices serve as a legal assurance for your purchase. Our gemstones, whether in jewelry or loose, are all natural, and our descriptions accurately depict their treatments and origins. Shop with confidence and "Wear Rare Precious!"
What about shipping?We ship worldwide on a daily basis. We provide free delivery for all orders above SGD300. Your order will be shipped within 48 hours of payment verification from Singapore. Depending on your location and the value of the item you purchase, your item will be sent via Express (5-8days) or International Economy post (7-21days) with online tracking. Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that. You can track the status of your shipment at any time through the courier’s website. International shipments may be subject to customs fees, import duties, taxes, and other charges. These additional charges required for customs clearance are the responsibility of the recipient.
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500 Terry Francois Street San Francisco, CA 94158
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